Legal
Contact Us
We answer every email. We're a small team, but we read everything.
Last updated: May 4, 2026
Email channels
| For | |
|---|---|
| Product support & how-to questions | support@aasankhata.in |
| Refunds & billing | refunds@aasankhata.in |
| Privacy & data requests | privacy@aasankhata.in |
| Legal notices | legal@aasankhata.in |
| Grievances (IT Rules 2021) | grievance@aasankhata.in |
Phone
+91 80 4096 0000
Available Monday–Saturday, 10:00–19:00 IST.
Postal address
GrahAI Systems
GrahAI Systems
Choodasandra
Bengaluru 560035
Karnataka, India
Grievance Officer
Per Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our designated Grievance Officer for AasanKhata is:
| Name | Rahul Dubey |
|---|---|
| Designation | Grievance Officer |
| grievance@aasankhata.in | |
| Address | Grievance Officer, GrahAI Systems, GrahAI Systems, Choodasandra, Bengaluru 560035, Karnataka, India |
| Response SLA | Acknowledged within 24 hours, resolved within 15 days |
Typical response times
- Support tickets: within 1 business day, usually within a few hours during Monday–Saturday, 10:00–19:00 IST.
- Refund requests: processed within 5–7 business days of approval; bank credit takes another 3–5 days depending on your issuing bank.
- Privacy & data requests: within 30 days, per Indian DPDP Act 2023 norms.
- Grievances: acknowledged within 24 hours, resolved within 15 days (per IT Rules 2021).